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Returns & refunds

Return eligibility and refund options are specific to your Amazon.ca product and order.

A clear distinction

This website is for browsing. Purchases, payment, and order services take place on Amazon.ca.

Review the applicable return terms

Check the return information on the Amazon.ca product page before purchasing, and the terms associated with your order after purchase. Return windows, product-condition requirements, exclusions, postage arrangements, and refund options may vary. This website does not offer a separate universal return window or refund guarantee.

Start with your Amazon order

To request a return or report an issue, open the relevant order in your Amazon account and follow the available return or support instructions. Refund timing and method are determined through the order process on Amazon.ca.

Do not send items to the registered address

The company's registered address is not a designated return address. Do not ship an item there unless you have received explicit return instructions for your order. Use the address or label provided in the applicable Amazon.ca return process. Your statutory rights remain unaffected.